Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at tim@nautiupholstery.com

Please note that returns will need to be sent to the following address:

NautiUpholstery
Attn: Returns
PMB 501
11705 Boyette RD
Riverview, FL 33569

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You can always contact us for any return question at tim@nautiupholstery.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-returnable Items

Custom cushion and custom upholstered items are non-returnable. In the event of a shipping issue as a cause of damage, please contact us at tim@nautiupholstery.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.