Help + FAQs
Products or Services
Not sure where to start or would like to discuss the offerings, send an email to get the info you need.
Customer Support
Issues inevitably come up from time to time, send an email to get help and your issue resolved.
General Inquiries
If you are unable to find the answer to your question, send an email and we will reply as soon as possible.
General Frequently Asked Questions
- Q:
Why didn’t I receive a confirmation email for my order?
-
A:
If you haven’t received a confirmation email for a recent purchase, first check your spam/junk email folder. Sometimes the automated confirmation page is sent there.
- Q:
When will my order be shipped?
-
A:
Stock cushions are typically shipped within 3 business days of purchasing. Custom cushions are typically shipped between 3-7 business days of purchasing depending on the size and complexity of the order.
- Q:
Do you ship internationally?
-
A:
Not at this time.
- Q:
What forms of payment do you accept?
-
A:
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or Shop Pay.
- Q:
I need to change something on my order.
-
A:
If you need to change or cancel your order, please contact us immediately. Once our staff has processed your order, we will be unable to make any changes.
